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NYC Community Resources Database

NYC Department of Housing Preservation and Development (HPD)

Addresses complaints by tenants in privately owned apartment buildings unresolved by building owners or managers. For questions or complaints regarding heat or water.

  • Phone Number: 311 or (212) NEW-YORK
  • TTY: (212) 504-4115
  • Name of Contact 2: Emergency Services Bureau
  • Phone Number 2: (212) 863-5510
  • Web Site: http://www.nyc.gov/hpd
  • Program State: Other
  • Categories: Fuel and Utility Assistance, Housing and Homelessness

Between October 1 and May 31 (the “Heat Season”), building owners are required to provide tenants with heat under the following conditions: – Between 6:00 a.m. and 10:00 p.m., if the temperature outside falls below 55° F, the inside temperature is required to be at least 68° F. – Between 10:00 p.m. and 6:00 a.m., if the temperature outside falls below 40° F, the inside temperature is required to be at least 55° F. – In the event of a heat deficiency, a tenant should first notify the building owner, managing agent or superintendent. If heat is not restored, the tenant should call 311 and ask for an HPD Specialist.

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